FAQs
EVENT STYLING PACKAGES
Which area do you offer event styling?
Sydney Metro, Greater Western Sydney & South Sydney areas, however we are happy to travel to area beyond this to set up your event. If you are located outside these areas please Contact Us before booking.
What is your delivery and set up fee?
Delivery and Setup fee starts from as little as $30. We will provide you a more accurate quote base on your event location.
Could you explain the payment process for event bookings?
You can pay for your event booking by via Electronic Funds Transfer (EFT) or Bank Deposit.
To secure your booking, you'll need to pay 50% of the total fee upfront, and the rest is due at least 7 days before the event.
We also collect a refundable bond fee. We'll refund this fee back in full to you after we have assessed the items for damage.
How can I reschedule or cancel?
The 50% deposit is non-refundable, and we don't offer refunds for changes of mind. In special cases, we may consider cancellations or refunds at our discretion.
You can reschedule your event up to 7 days before the event date.
My event has finished, what do I do now?
There's nothing for you to do or worry about. After your event ends, please leave the items you rented from us in place. We'll pick them up, check for any damage, and return your full bond within 5 business days.
ACRYLIC SIGNS
What is Double Layers and a Cut Out House Sign?
Double Layers: 2 layers stuck together, first layer is a cut out of your design, second layer is a colour backing plate to reveal texts colour.
Cut Out: Single layer of acrylic cut out of your design.
How do I install my sign?
Our signs come ready to install right out of the box. We offer a variety of mounting options, such as weatherproof double-sided tape or aluminum stand-off fixing screws. For the screws option, you may need some basic tools, such as an electric drill, a tape measure and a screwdriver.
How do I clean my signs?
Please use a clean lint-free cloth dampened with water to ensure minimal scratches on your sign while cleaning. Please avoid using household cleaning chemicals to ensure the surface of your sign is not damaged.
What materials are the signs made out of?
Our signs are made using premium grade cast acrylic. Acrylic is a type of plastic that resists UV rays, fading and is weatherproof. It is also highly recyclable. Acrylic can be chipped, melted and extruded into new products.
Some signs are made using metal like aluminum.
I just placed an order, when will my order arrive?
Non-customised products ship in 2 business days. Customised products take longer, check website banner for current production time.
Is it possible to cancel an order?
Yes, it is! But please inform us quickly. For customised products, we can’t give you a full refund if we have already started making your order.
My product arrived but it is broken, what do I do now?
Please contact us within 48 hours with details and photos of the damage.
We will review each claim on a case by case basis. Check out our Return Policy
We are not liable for damage from wrong installation or misuse.
I want a different colour, different sizes etc, can you accomodate?
Of course! We have a strong relationship with our supplier, we can source any colour of acrylic you want and can cut to a size that suits you.
We can cut acrylic up to 30mm in thickness!
Shoot us a quick message regarding custom orders.
GENERAL
Where can I find you?
We are located at 4 Homepride Ave, Warwick Farm in Sydney. This is where we make our products, but sadly we are unable to have visitors right now.
How much for delivery? how about local pickup?
Please see your shipping cost for your item during checkout.
Local Pickup: Due to high order volume we are unable to offer pick up for most small items.
However we can accommodate local pick-up on special request, please contact us first regarding local pickup.
At this stage, bulky items such as under awning shop signs are only available for local pick-up.